Benchmarked against leading companies in each category, the recipients of these awards represent the best-of-breed in the country. We were acknowledged to be a leader in best practice and processes, with special mention to our contribution to enhancing customer experience and to adding to the profitability of its clients.
Stellar is the first company to receive this award seven years in a row.
Above: CEO Kelli Hayes accepts the award in 2018.
Audrey William, Frost & Sullivan’s Senior Fellow and Head of Research in Australia said, “Superior technological expertise, comprehensive services, and the right mix of onshore and offshore capabilities are key factors driving Stellar’s digital customer experience strategy, enabling the contact centre outsourcing service provider to win some of the largest contracts in the Australian market.”
She also cited Stellar’s ability to forge successful partnerships in order to meet its clients’ emerging and future needs. “As contact centres increasingly embrace new technologies such as machine learning, bots, analytics CRM, marketing and social technologies, it is critical for them to work with the right partner to support them in their digital customer experience journey. We have been impressed with the market-leading customer engagement solutions introduced by the team at Stellar and are confident in their ability to meet the growing demands of customers in Australia.”