Introducing Stellar Evolve, our consulting practice that brings together our award-winning customer management experience and consulting expertise.
Introducing Evolve, our consulting practice which brings together our award-winning contact centre management experience and consulting expertise.
Our consulting team are leading practitioners in driving operational performance, customer strategies and optimal customer outcomes across multiple industries and service types.
Whether designing your strategic program of work, a performance management framework or understanding where your processes can be improved, we can help. Our experience crosses multiple industries from travel and energy through to retail and manufacturing services.
From building your strategy, optimising your processes, assisting you on the transformation journey or helping deliver through our ongoing delivery of service, we have experts who can help you implement transformative solutions that shift the dial on your strategic drivers and manage the change program to make it a reality.
We are results driven, offering solutions with practical and tangible business outcomes for your organisation.
Contact Centre Optimisation
We can provide advice and input on the strategic direction of contact centre operations, customer experience or technology strategy including the use of automation. We assist and advise on the design of processes that support your contact centre operations. With expertise in Knowledge Management, Workforce Management and managing your people, we have it covered.
Identifying and building a customer engagement strategy is the key to success. We help clients through customer experience frameworks to support their business vision and an on-demand CX lab, to really listen to customer conversations.
Customer journey mapping optimises the balance between digital and traditional channels.
Customer expectations are changing and we can help with the creation of a digital strategy, from designing a roadmap through to implementing solutions that build on Conversational AI, Robotic Process Automation and predictive management of current and future needs.
Employee and customer-centric interaction design ensure the right balance of people, technology and outcomes.