Supporting brilliant brands
Organisations turn to Stellar when they seek to optimise, enhance or extend their contact centre capability with a customer management outsourcer that recognises the value of delivering exceptional experiences that support your brand. We have enabled our clients to deliver best in class customer experiences through the provision of highly skilled, permanently employed, customer service professionals. Our talented people are supported by high caliber leaders and best in breed technology. We value our people and believe if they are happy and engaged they will deliver exceptional outcomes for our customers.
When clients seek outsourcing with a focus on delivering brand value they turn to Stellar… because experience matters.
Omni - Channel
Customers expect to be able to interact with your organisation through multiple channels when, and how they choose.
Offering a range of options including but not limited to virtual agent, web chat, social media, messaging, email, voice, back office, and automation, we allow you to customise your solution.
Using a combination of leading edge analytics and brilliant people, we listen, analyse and review customer interactions and articulate the voice of the customer into meaningful actions that yield bankable results.
We deliver this through co-innovation with our clients, people and our partners.
Our people take pride in delivering an experience that matters to our clients' customers, and we support them with excellence in leadership and great technology, empowering curiosity and innovation.
We strive to ensure their experience with Stellar is the best it can be.