First to Receive Frost & Sullivan Award for Four Consecutive Years

Stellar is proud to announce that it has been named the Contact Centre Outsourcing Service Provider of the Year in the 2015 Frost & Sullivan Australia Excellence Awards. This marks the first time a company has received this award for four consecutive years.

The Frost & Sullivan Australia Excellence Awards are held annually to recognise outstanding performance by companies across a range of industries and functional disciplines. Awarded based on benchmarking against leading companies in each category, the recipients of these awards represent the best-of-breed in the country.

“Over the years, Stellar has transformed itself from offering traditional contact centre services to be a trusted partner, delivering end-to-end experience management solutions to its clients. The company has successfully created its legacy by delivering best-shore services that are customised based on deep understanding of diverse customers’ strategic needs. Through its digital solutions offering, Stellar Enhance, the company has demonstrated its understanding of current trends and its ability to create solutions for future engagements. The company continues to outperform competition with a comprehensive service portfolio, proven ability to deliver multi-channel experience, and invaluable customer insights.”

Krishna Baidya, Head – Customer Contact Research, Asia Pacific ICT Practice, Frost & Sullivan

Melissa Hamilton, Stellar CEO, received the award at a ceremony on Thursday 3 December at the Hilton Hotel in Sydney.

“Tonight I am accompanied by the original leadership team who launched Stellar. We built this business 17 years ago on a foundation of open and transparent relationships, and this core value continues to resonate with our clients and staff today. Stellar people are passionate, curious and driven to make a difference. This award is for all of them and the invaluable contribution they make every day.

“Our long-tenured clients have become true partners across many industries and we are honoured to continue influencing their customer relationships in a changing world; with 60% of our clients now trusting us to manage their social interactions. With the launch of our consulting service Stellar Evolve this year, we are looking forward to what the future brings.”

Melissa Hamilton, CEO, Stellar

About Stellar

Stellar is the voice behind some of Australia’s leading brands. We’re experts in managing customer relationships across a wide range of industries and support all communication methods including phone, email, social media and multilingual services. In the Asia-Pacific region, we have over 3,000 employees focused on delivering optimum outcomes for Australian customers.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organisation prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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About The Author

Stefanie Cutrera
Stefanie oversees the internal communications strategy and execution within our business, managing all communication platforms and setting the gold standard in getting information disseminated to the right people.

When she’s not devising clever new ways of opening up communication lines at Stellar, Stefanie loves to travel.

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