Intelligent Outreach

Staying connected to customers is one of the most important and challenging priorities for organisations around the world. Low cost automation expands your reach, but how do you balance it with what you lose in human sentiment and natural connection? Now you don’t have to choose.

Intelligent Outreach

Staying connected to customers is one of the most important and challenging priorities for organisations around the world. Low cost automation expands your reach, but how do you balance it with what you lose in human sentiment and natural connection? Now you don’t have to choose.

Introducing Stellar x Curious Thing

Stellar X Curious Thing weaves together over two decades’ of customer experience management with truly clever AI.  Each SxCT solution plays to the strengths of humans and AI, bringing them together in seamless and powerful partnership.

Our AI uses patented semantic understanding to do more than just transcribe what customers say – it understands how they’re feeling, allowing us to create pathways that provide human support when it’s most needed.

Every solution allows customers to engage in their own natural language, so while they know they’re speaking to a robot, they don’t need to act like one too.  Backed by Stellar’s award winning CX professionals and processes, we balance the cost efficiency and the human contact for you.

The SxCT Intelligent Outreach solution uses AI to call out to complete natural language conversations with customers on scale with super-human concurrency, and support it with human escalation processes to engage at critical or sensitive moments.

Contact Tracing

Contact Tracing programs have highly variable contact volumes day to day, and have the complicated requirement to both check compliance and to act as a bridge to support.

The Intelligent Outreach bot completes all the information gathering – following your scripted questions to identify compliance, support needs, and trends – and doesn’t mind how many people need to be contacted. Our clever bot is also listening to the sentiment of the customer, to identify signs of concern that can be escalated to a human to intervene.

Customer Surveys

Understanding how your customers feel about your brand or a recent interaction is important – and sometimes those feelings don’t translate to a neat 0-10 score.

An Intelligent Outreach survey can capture your preferred CX metric, while also letting the customer tell you in their own words just how they’re feeling, retaining and analysing their true sentiment.

Early Collections

Nobody likes getting collections calls; it can be embarrassing or stressful, even if the payment just slipped your mind. Interactions with bots take away the embarrassment, while still giving your business the chance to keep your customer on the right payment behaviour path.

The Intelligent Outreach bot calls customers to check if and when their payment will be made, and listens for signs of anxiety around the payment conversation. Early indicators of financial hardship or stress are sent to human collections specialists to make contact and support the customer.

Want to learn more about Stellar?

Your experience matters to us and our experience means we can help. Connect with us to learn more.