Stellar Trends & Insights Report: March 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: a chatty ATM, connect with your doctor over wifi, and a perk for Jaguar drivers at Shell stations.

The Stellar Trends & Insights Report keeps us at the cutting edge of trends in our industry and in customer experience. It kicks off internal conversations at Stellar about how our clients might be impacted, and how we can make improvements to our business to navigate change.

Look out for the Stellar Trends & Insights Report every month on our blog.

Can we chat?

CommBank uses ATMs to have conversations with customers

Commonwealth Bank is using its ATMs to start conversations with its customers in an attempt to better understand the financial goals of Australians. Their ATMs will prompt customers to answer several questions including “Is the Australian property dream still a reality?” and “Do our kids have the skills they need for tomorrow?”

Find out more here: http://www.adnews.com.au/news/commbank-evolves-with-new-tvc-and-atms-that-listen-to-customer

Doctor 2.0

Mobile platform being developed for Australians to connect with healthcare practitioners

NAB is working with technology startup Medipass Solutions to develop a mobile platform that will connect patients with healthcare practitioners. It is expected to include the ability to allow patients to make appointments, receive cost estimates upfront, and process payments and claims. The full launch is expected to take place in mid-2017.

Find out more here: http://www.zdnet.com/article/nab-to-create-new-digital-platform-for-healthcare/

Take the car, leave the card

Petrol payments from the Jaguar dashboard

Owners of new Jaguar cars in the UK can now use their touchscreen to pay for fuel at Shell service stations through an app. The app uses geolocation technology and can process payments through PayPal or Apple Pay. Receipts can be displayed on screen and emailed to users to integrate with expense management tools.

Find out more here: https://www.finextra.com/newsarticle/30139/jaguar-embeds-payments-into-digital-dashboard

About The Author

Jonathon Little
Jonathon is Stellar’s Corporate Strategy Manager, tasked with coordinating our strategic planning process. He encourages a culture of strategic insight through communicating our strategic vision across the business, leading research into customer experience and technology trends, and developing our insights across industries and products.

He’s passionate about seeing Stellar get closer to its 2020 vision through progressing our strategic initiatives – and there’s plenty of time for him to think over it while he’s training for his next half marathon.

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